Post by account_disabled on Jan 24, 2024 0:21:08 GMT -6
Analogue communications are becoming a thing of the past, and most companies choose SIP telephony. This is an opportunity to quickly provide your office with communications and make calls anywhere in the world. But with incorrect settings, users also encounter disadvantages. Echo, sound delay, poor call quality - we have compiled a guide to the most common digital telephony problems and provide step-by-step instructions on how to fix them. Reading time 11 minutes 1. Audio delay 2. One-way audibility 3. Echo and poor sound quality when talking 4. Calls are not received because the account is offline 5. No sound Read about how Internet communication works in the article “In simple words: what is SIP telephony” . And this article is intended for everyone who uses SIP accounts, programs or services for communication.
The solutions we offer are based Fax Lists on our own experience. Each “What to do” section describes a step-by-step solution to the problem. First, follow the step described first. If it doesn’t help, move on to the second. If this does not work, then contact your system administrator or other specialized specialist. If you don’t want to encounter such problems, use Virtual PBX 2.0 from Ringostat. This is a phone directly in the browser and an analytical assistant for the sales manager. Its capabilities are described in more detail in the article “Virtual PBX Ringostat: an omnichannel solution for sales departments . ” 1. Audio delay Most often this happens for two reasons - due to network problems or delays in data processing.
Let's consider their features. Network Occurs in the following cases: if you connect to the Internet not directly via cable, but using wi-fi; The router/router is loaded, which is why IP telephony data cannot “get through” and is delayed. In the first case, the wi-fi power is not enough to ensure uninterrupted data transfer. Let's look at the second one in a little more detail. Let's imagine that in the office one employee is downloading something, and another is talking on the phone. The channel through which data is transmitted is completely “clogged” with downloading information, and there is no room left for SIP telephony packages. It does not require a large channel, but it must be separately allocated for communication.
The solutions we offer are based Fax Lists on our own experience. Each “What to do” section describes a step-by-step solution to the problem. First, follow the step described first. If it doesn’t help, move on to the second. If this does not work, then contact your system administrator or other specialized specialist. If you don’t want to encounter such problems, use Virtual PBX 2.0 from Ringostat. This is a phone directly in the browser and an analytical assistant for the sales manager. Its capabilities are described in more detail in the article “Virtual PBX Ringostat: an omnichannel solution for sales departments . ” 1. Audio delay Most often this happens for two reasons - due to network problems or delays in data processing.
Let's consider their features. Network Occurs in the following cases: if you connect to the Internet not directly via cable, but using wi-fi; The router/router is loaded, which is why IP telephony data cannot “get through” and is delayed. In the first case, the wi-fi power is not enough to ensure uninterrupted data transfer. Let's look at the second one in a little more detail. Let's imagine that in the office one employee is downloading something, and another is talking on the phone. The channel through which data is transmitted is completely “clogged” with downloading information, and there is no room left for SIP telephony packages. It does not require a large channel, but it must be separately allocated for communication.